FAQs

General

How secure is tamanguu?


As a German company, we comply with the highest security standards: hosted on Western European servers, 256-bit encryption of sensitive data and regular security checks. Due to the clear focus on single users, as your personal CRM, tamanguu is even suitable for users with personal secrecy obligations. Your collected data is only accessible to you! Further details can be found in our privacy policy.




What do you mean by Open Beta?


tamanguu is currently in a test phase. We want to optimise tamanguu so that it becomes the best product for maintaining business contacts for you. It is possible that errors may occur while using tamanguu. For this reason you will be able to use the full functionality of tamanguu free of charge for an indefinite period of time. Please contact us via the email address support@tamanguu.com if you have any problems, questions or error messages so that we can help you or solve the problem.




How can I register for tamanguu?


To register you need a valid e-mail address and a password.

  1. Go to https://app.tamanguu.com/?target=register.
  2. Enter your email address.
  3. Enter your password. (Your password must be at least 8 characters long, upper and lower case letters, at least one number and one special character.)
  4. Repeat your password.
  5. Still agree to our terms and conditions and privacy policy.
  6. Click the "Register" button.
  7. We will send you an email to the email address you provided. Please follow the steps described in the email.
  8. If you do not receive the confirmation email, please check your spam folder.
  9. Done, your tamanguu account is created.

Click on https://app.tamanguu.com/ to log in.




How much does tamanguu cost?


tamanguu is currently in a free trial phase. You have the possibility to use the full range of functions free of charge for an indefinite period of time, without giving any payment details. We will inform you in time about the end of this test phase. You then have the opportunity to choose from free and paid subscriptions. Furthermore you always have the possibility to delete your account with all associated data.




What happens to my data if I no longer want to use tamanguu?


You can delete your account at tamanguu at any time. With the deletion of your account all data (e.g. your access data, contacts, emails, notes) will be deleted completely and irretrievably.




In which languages is tamanguu available?


You can use tamanguu in English and German. You can change your favorite language in the settings under "my data".





Import contacts & sync emails

How do I import contacts from Microsoft Office 365?


If you have a Microsoft Office 365 account, you can easily import your contacts. If you use the email feature of your Microsoft Office 365 account, your emails will automatically be synced and associated with your contacts. This helps to keep track of your conversations.

  1. Log in to tamanguu and open the menu item "Settings" and click on "Linked accounts".
  2. Choose in the menu under the system account " Connect Microsoft Account".
  3. You will be redirected to the Office 365 login page. Enter your login data.
  4. Allow tamanguu access to your data.
  5. Your contacts and emails will be imported and your Microsoft account will appear in the list of linked accounts.

Important: Your contacts will only be imported and not synchronized. If you want to import new contacts from your Microsoft account, repeat steps 1-5.

Note: Microsoft does not support access to your Office 365 email account via IMAP. If you still want to use IMAP with your Office 365 email account, please contact your system administrator.




How do I import contacts from Google?


  1. Log in to tamanguu and open the menu item "Settings" and click on "Linked accounts".
  2. Select in the menu under the system account "Add Google Account".
  3. You will be redirected to the Google login page. Enter your Google username and password or select your Google Account from a list to sign in.
  4. Allow tamanguu access to your data.
  5. Your contacts will be imported and your Google Account will appear in the linked accounts list.

Important: Your contacts will not be synced. If you want to import new contacts from your Google Account, repeat steps 1-5.




How can I import contacts from a vcard file (e.g. Apple/Xing)?


First export your contacts in the format "vcard" from your address book. Continue with the following steps:

  1. Log in to tamanguu and open the menu item "Settings" and click on "Import contacts".
  2. Click in the field "vcard contacts" on the button "select vcard file".
  3. Select your vcard file on your computer.
  4. Click on "Import contacts".
  5. Your contacts will be imported.


New contacts: If you want to import new contacts from a vcard file, repeat steps 1-5.

Duplicates: tamanguu detects duplicates and will not import them again.




How do I import contacts from LinkedIn?


First, export your contacts from LinkedIn. A description can be found here. Continue with the following steps:

  1. Log in to tamanguu and open the menu item "Settings" and click on "Import contacts".
  2. Click in the field "LinkedIn" on the button "Select CSV file".
  3. Select the CSV file you exported from LinkedIn on your computer.
  4. Click "Import Contacts".
  5. Your contacts will be imported.

New contacts: If you want to import new contacts from LinkedIn, repeat steps 1-5.

Duplicates: tamanguu detects duplicates and will not import them again.




How can I connect my IMAP account?


By connecting your email account via IMAP, tamanguu can show your send and received emails in the history of your contacts. So you keep track of your whole communication.

You need the following information of your IMAP account to connect it with tamanguu: email address, username, password, incoming mail server

  1. Log in to tamanguu and open the menu item "Settings" and click on "Linked accounts".
  2. Choose "Link IMAP account" in the menu below the system account.
  3. The IMAP Account dialog is displayed. Enter your login data and click "Add account".
  4. Your emails will be imported and your IMAP account will appear in the list of linked accounts.
Important: Your emails are safe! We do not read and analyze your emails.

Info: You can connect one or more IMAP accounts with tamanguu, also at the same time with a connection to your Google or Office 365 account.




Is it possible to use tamanguu without importing contacts or emails?


The first time you log in you will be guided though the tamanguu setup. At this point you have the option to import your contacts. If you don't want to do this, you can cancel the setup and import your contacts later or create them manually if you like. This also also applies for setting up your email account.

Note, however, tamanguu is a tool for maintaining your business relationships. So we recommend you to create at least one contact to test all features of tamanguu. If you want to work productively, we recommend to select about 20 contacts as favorites and synchronize your emails. So you will receive reminders and recommendations, which will support you in your relationship management.





Working with tamanguu

How do I work with tamanguu?


tamanguu is the tool to manage and develop your business contacts. tamanguu allows you to develop your relationships systematically with a guided workflow. Based on the current relationship level, tamanguu supports you to increase the relationship level and improve your contact sustainably and successfully.

For an efficient workflow follow these steps:

1. Import your contacts and select your favourites
These are the contacts where tamanguu will support you especially.

2. In the contact list under "important" you will find your favourites
For these contacts you will have reminders.

3. Work on the reminders
Follow the instructions in the reminder. They will help you to interact with your contacts. Once you have finished all the reminders for a contact, switch to the next one. Finished contacts slide to the bottom of the contact list and are grayed out.

4. No time to work on?
If it is not possible to edit a reminder, you can postpone it to the next day or pause all reminders for that contact. Also these contacts slide to the end of the contact list and are grayed out. You will be reminded at the appropriate time.

5. Create conversation notes without a reminder
At any time you have the possibility to create conversation notes for each of your contacts. Switch to the relevant contact profile and use the buttons with the communication channels in the dark grey box. The reminders will be automatically recalculated.

6. Regularly log in to tamanguu
We recommend that you log into tamanguu at least 2-3 times a week to check for new reminders. You will also receive a reminder email once a week.

7. Repeat steps 3-6 at frequent intervals
Because success can only become noticeable over a longer period of time, it is important to cultivate your network continuously so you can benefit from sustainable success in your business relationship management.

Do you have questions about working with tamanguu? Feel free to contact our support.




How do I create and edit a conversation note?


In many reminders you have the option to make conversation notes. If you would like to make a note outside of a reminder, you can easily enter a note in the profile of the respective contact with a click on the desired communication channel on the dark grey field.

If you wish, you can leave the "Your notes..." field empty. However, we recommend that you make a short note so that you can better follow the progress of the conversation later.

Your notes will appear at the bottom of the contact profile. You can edit your note by clicking on the corresponding entry.




How can I update my contact list?


If you want to add new contacts, you can simply import your new contact list again. tamanguu imports only the new contacts. Your existing contacts are not affected.

You can also create a contact manually. Use the button "new contact" in the main navigation.




How can I edit contact information?


Switch to the contact details by clicking on the icon to the right of the contact picture in the profile. Alternatively use the menu in the upper right corner of the profile and click on "Details".

In addition to the relationship status, you can also edit contact details such as address, phone, etc. Click on the entry to edit it. Use the "+" to add more contact details.

By clicking again on the icon to the right of the contact picture, or via the menu in the top right corner, you can return to the history.




How do I pause a contact?


You have the option to pause reminders of a contact, e.g. when he is on vacation. Use the "Pause" button to the left of the profile picture. You have the possibility to set the date you want the contact to pause. You can also add a note to the reason for the break.

If you want to end the pause earlier, click on "End pause" in the blue message, or use the icon left to the contact picture of the respective contact.




How do I delete a contact?


In the contact profile you will find in the top right menu the option to delete the contact.





Settings

How can I change my login data?


Log in to tamanguu. In the settings you will find under "my data" the input fields for "username" and "password". Click on the appropriate field and follow the instructions.




How can I switch the language?


Log in to tamanguu and choose your favorite language in the settings under "my data" in the field "language". You will be able to use tamanguu in English and German.





© 2020 by tamanguu

Data Privacy Terms & Imprint

LINKS
CONTACT

tamanguu e.K.

Dr. Johannes Ripken

Zum Lemmholt 6

24229 Strande
Germany

Mail: info@tamanguu.com

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